Can I change my order once it has been placed?

Once we receive your order, we get to work on it right away so that the item is with you as soon as possible. We understand that you may want to ask us to try, and you may contact Customer Service to make a request for a change or cancellation. Please be aware that there is a slight delay with our dispatch emails so the item may have already been sent even if you have not received the email confirming this. You are welcome to return the item following our standard returns policy.

How do I change my address?

To protect our customers from potential fraudulent orders you’re unable to change the address on your order once it has been placed, so please ensure all of your address details are correct when placing your order.

How do I track my order?

Once your order is dispatched, you’ll receive confirmation via email, which will tell you which courier your order has been shipped with and the tracking number for your order. You can then visit the courier’s website the next working day for up to date tracking of your order right up to delivery. I have received a faulty/damaged item – what should I do?
If you’ve received a faulty or damaged item, please contact our Customer Services team via email at [email protected]. When emailing, please ensure you include the following in your email:
– Your Order Number
– Item code/Product name
– Details of fault
– If you would prefer a refund or replacement

I have received an incorrect item – what should I do?

If you’ve received an incorrect item, please contact our Customer Services team via email at [email protected]. When emailing, please ensure you include the following in your email:

– Your Order Number
– Item code/Product name
– Details of fault
– If you would prefer a refund or replacement

Part of my order is missing – what should I do?
We’re really sorry if some of your order is missing. Please contact our Customer Services team via email at [email protected]. When emailing, please ensure you include the following in your email:

– Your order number
– Item code/Product Name of the missing item on the invoice
– If you would prefer a refund or replacement

How do I return my item(s)?

If your item is faulty or incorrect, please do get in touch with us before returning your item so that we can rectify the matter immediately.

Please package the item(s) back up in the way they were dispatched to you and enclose your delivery note with your order number and any reason for returning, and send it to:

Gallery Shop Co,
K-Shed Warehouse
Longships Road
CF10 4RP / Cardiff
United Kingdom,

Please see our Returns page for full detauls of how to return your order.

When do I get my refund once I have returned my item(s)?

We understand that refunds are a priority for our customers having returned an item. Once we have received and inspected the item(s), please allow 14 days for email confirmation advising that your item has been refunded.

I would like to purchase a large quantity of items – can I get a discount?

We are happy to have recently introduced a trade site where you may be eligible for a trade discount if your order meets the minimum order requirements. Please visit GalleryShop&Co Wholesale to find out more.

I recently found your website, and I noticed your prices are lower than on Amazon and
eBay—why is that? Our goal is to offer our products to customers at the most reasonable prices possible. As part of our trade policies, we serve our customers with a minimum price guarantee, ensuring affordability without compromising on quality.

Any other questions?

You can contact us through our  contact  page! We will be happy to assist you.