General Returns

We understand that sometimes a product may not be quite right for you. If you wish
to return an item, you have 30 days from receipt of delivery to get in touch and return
your item. The goods must be unused, in a saleable condition and in their original packaging, or we will be unable to process the return. You’re welcome to contact us by email at [email protected] and we will respond to you during our office hours of 9am-5pm, Monday to Friday, and within 24 hours of receiving your email.

Return Address

Please do not return the items to our London Office address. This will delay any refund you are entitled to. Please contact our sales/returns warehouse for returns. You can leave a note at [email protected] Sales/returns warehouse adress:

K-Shed Warehouse
Longships Road
CF10 4RP / Cardiff
United Kingdom,

Will I have to pay to return an item?

You’ll be responsible for the return of an item unless it’s faulty. For larger items, prices vary dependant on weight and dimensions, however, we have agreements with Fedex to return these items for a set price.

How long will it take to process a refund? We’ll refund you within 14 working days of returning the item to us, and refunds will be made using your original payment method. If you haven’t received your refund within this timescale, please contact us and we’ll investigate. Broken or incorrect items? Don’t worry, we’ll send you a replacement.

We expect your order to arrive in perfect condition – our team works seven days a week to ensure you receive your order quickly, correctly and intact.

Please contact us immediately before returning your order – you may be asked to send us images of the item for inventory purposes, but we aim to send a replacement with minimal effort and as soon as possible. If a product is faulty and not due to misuse, we will replace it. Our top priority is not only to provide high quality products, but also to provide exceptional service. With our reliable and efficient service approach, we strive to provide the highest level of customer satisfaction by complementing our quality products.

Let’s Get Started!